Observing other groups including me in funny meeting

My observation of the 11a, 11b and 12b groups’ discussion involving leaders and clients has led to some impressions in terms of the groups’ desirable and undesirable behaviours. First, the discussion leaders conveyed clear messages and answered the clients’ questions skillfully with visual aids such as graphs and tables. Second, non-verbal language such as waving hands and nodding was also used by some leaders in actively interacting with clients. Versatility is proper responses in multi- situations (Putnis and Petelin 2008b, 3.4). All this ensured frequent interactions between the leaders and the clients, activating the whole discussion and effectively kept the clients interested. This also well embodies what Galvin, Prescott and Huseman (2008, 1.5) have once stated that “Communication is a two-way activity”. Additionally, each group member explained their recommendations to its clients in a responsive manner, focusing on the potential advantages to the clients’ business to attract their attention. Responsiveness represents the ability to be a good listener in the eyes of others and to make them at ease in communication (McCroskey and Richmond in Putnis and Petelin 2008a, 3.3). However, some undesirable interpersonal behaviors existed meanwhile. For instance, some leaders did not make confirming responses with “mm”, “uh”, or “huh” to help with their paralanguage or to show they were listening to the clients’ question. Furthermore, few leaders repeated the clients’ questions. Leaders do not repeat the question that it could be misunderstood by the clients as disregarding their questions. Lastly, these leaders did not interact with each other in the discussion by displaying inner-group support or encouragement. This may have alienated some clients, making them unable to express their thoughts fully. Satisfactory team decision making results from all team members actively getting involved (Dwyer, 2000, 156). The weak points indicate some room for improvement for the 11a, 11b and 12b groups. But the collective performance was steady with no nervousness among the team members, which contributed to the successful completion of the discussion.